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Your Online Store for Carts, Parts & Accessories

Warranty

Carolina Custom Carts parts are warranted free of most defects for a period of 1 year from receipt of order unless damage was caused by improper installation or abuse (electronic parts are not eligible for warranty). Carolina Custom Carts will not be responsible for service calls, alleged harm, or damaged material resulting from the installation of our products. Carolina Custom Carts will repair or replace or issue a full credit at our discretion on products that prove to be defective in workmanship or material. Freight on warranty items is the responsibility of the customer.

Rebuilt Controller Core and Warranty Policy
For each rebuilt controller shipped to a customer, the customer is also invoiced a Fully Refundable Core Charge. To receive a credit for this Core Charge, a rebuildable core must be returned to Red Hawk, LLC along with the Red Hawk Return Form. Customers are responsible for the freight charges on returns. Customers are expected to pay the Refundable Core charge when the original invoice is due, otherwise finance charges may accrue and account may be placed on hold. A credit will be issued upon return. Checks will be issued for COD accounts. Cores must be returned within 90 days of purchase to be eligible for a credit. Rebuilt controllers are under a limited warranty for one year from date of purchase. Controllers must be returned in an acceptable condition, otherwise warranty repair is not guaranteed. Freight is the responsibility of the customer on all warranty items. Warranty repair turn-around time is typically around 4-6 weeks. If you need a controller sooner than this time period, you must order another controller. This is considered an additional purchase and is not a replacement. The Return Form must be completed and enclosed with your Returns. If you are returning a Controller for any other reason than Warranty Repair or Core Credit Refund you must obtain a RMA (Return Merchandise Authorization) number.

New Controller Warranty Policy
New controllers are under a limited warranty for one year from date of purchase for GE Controllers and two years for Alltrax controllers. Controllers must be returned in an acceptable condition, otherwise warranty repair is not guaranteed. Freight is the responsibility of the customer on all warranty items. Warranty repair turn-around time is typically around 4-6 weeks. If you need a controller sooner than this time period, you must order another controller. This is considered an additional purchase and is not a replacement. The Return Form must be completed and enclosed with your Returns. If you are returning a Controller for any other reason than Warranty Repair, you must obtain a RMA (Return Merchandise Authorization) number.